Earlier, we posted about how we decided Amazon Prime simply wasn’t worth the premium we were paying, based on our experiences. Most recently, we’ve encountered poor service and game-playing by Amazon Logistics…so we’re done. Account closed.
We’ve been ordering from Amazon since 2005, with a Prime membership for most of that time. At first, it was good – but now, it’s not.
Amazon Logistics has been a pain. These contract drivers seem lost in our rural areas, and the fact that they drive poorly-marked vehicles is less than ideal. I said rural, right? You don’t want to be driving down a private driveway out here at night if the occupants don’t know who you are.
To make matters worse, roughly two out of every three packages delivered by Amazon Logistics were late, damaged, or – even better – both. This morning, for example, a box of pens (ordered from eBay but obviously purchased by a Prime member who resells items he purchases on Amazon as ships them as “gifts”) was delivered. Here’s how it came:
When we were still Prime members, we complained about the stunts the Amazon Logistics drivers were pulling, like tossing packages onto our porch. Really? That’s not how I expect packages to be handled. At all. We were told that we would no longer have Logistics drivers delivering our orders. Great! Once we were no longer paying for Prime, it became clear (though we weren’t notified) that was no longer the case.
Very recently, we had an order with a couple of bird feeders and a niacin supplement for the ducklings. It was supposed to be delivered on Tuesday, 3/6. It wasn’t. The Amazon tracking showed that it was “running late”. The next day, it still showed that it was running late. WTH does that mean?? Calls to customer service (it required multiple) revealed that the driver had said that he couldn’t find the package in his truck. This would have been a fairly large box, given the size of the bird feeders. Who the hell is that contractor hiring??
So Amazon blew the original delivery. Ok – I’d expect it to be delivered the following day. Nope. Not even on the truck for re-delivery? And the following day, still not on the truck for re-delivery, we were done. That kind of time suck just isn’t worthwhile. Had it been USPS or UPS, we could quickly and easily have determined where the package was. Not so with Amazon Logistics.
I’m not sad to put Amazon on my “do not buy from” list. Their Logistics services are simply substandard. And I don’t give a fig that these are Amazon contractors – they still reflect on Amazon. And Amazon clearly doesn’t care about providing decent service to rural residents. If that’s how they’re going to operate, then they don’t need my business.
I can find many of the same items on other company sites, and on eBay – in fact, I found the very same incubator I recently purchased from Amazon for $3 cheaper on eBay, from the same seller. Bidfing Amazon “adieu” isn’t really the sacrifice that some people may think it is…it just means less “convenience” in that I’ll have to shop around more. And, ultimately, I don’t think that’s a bad thing.