I’ve heard many people say that service is “dead” these days, meaning that companies place such little value on it that they don’t train their employees on how to provide good customer service or fail to monitor to ensure that it’s occurring consistently. That statement does resonate with me – I find that many of the employees I encounter seem to hate their jobs and that bitterness seeps into every interaction. While I appreciate how difficult it must be to feel stuck in a toxic job, treating customers poorly is simply unacceptable – and companies need to know about it.

Continue reading “Why You Should Complain When You’ve Received Poor Service” →